HELP CENTER
How can we help?
Short, step-by-step guides for Goza patients and members. Many include a video in English and Spanish.
Refills
How refill plans work
For Goza members whose provider has put their medicine on a refill plan. About one minute every three months.
- After your visit, your provider sends a 90-day supply to the pharmacy you choose. You don’t need to ask for your next refill.
- About two weeks before it runs out, we email you a short check-in: “Your refill check-in is ready.” Tap the link in the email. No password needed.
- Lost the email? Log in to your member portal, scroll to My medications and tap Answer my check-in.
- Answer a few quick questions about new symptoms, new medicines or health problems, and whether your medicine is still working. Tap Español at the top to see the check-in in Spanish.
- A Goza provider reviews every check-in and sends your next 90-day prescription to your pharmacy.
- If the check-in isn’t finished by the date in the email, your plan pauses. No refill goes out without one. Complete it from My medications to continue. Your plan also pauses if your membership isn’t active.
Want to stop a medicine or change your dose? Tell us on your check-in. Something new, or a question that can’t wait? Start a Message Visit from your portal, or call or text 305-306-1387. Check-ins are included in your membership.
Emergencies: call 911.
Membership & your portal
How to log in to your member portal
There is no password. We email you a one-time login link.
- On goza.health, open Membership and tap Member log in. On a phone, tap the menu (☰) first. Or go straight to intake.goza.health/member.
- Type the email you joined with and tap Send Login Link.
- Open the email “Log in to your Goza member portal” and tap Log In to Portal. You’ll stay signed in for 30 days on that device.
Tip: bookmark intake.goza.health/member so you can come back anytime. The login link only goes to active members and works once, within 7 days.
Still need help? Call or text 305-306-1387.
